Frequently Asked Questions

Find answers to common questions about our scripts, licensing, technical support, and more. If you can't find what you're looking for, feel free to contact our support team.

All Questions
Licensing
Purchasing
Installation
Updates
Other

General Use & Licensing

  • Can I customize a script or application?

    Yes, once purchased, you are welcome to modify a script or application for your own personal or business use. However, we do not offer customization services or support for user-made changes. If issues arise from modifications, you may need to reinstall the original version before requesting further assistance.

  • Can I use the scripts on multiple domains?

    Depending on the script and the type of license purchased, you may be able to use it on multiple domain names. Please review the licensing information provided on the product page or contact us before purchase if you need clarification.

  • Can I transfer my license to another person?

    No. Licenses are non-transferable and are registered to the original purchaser to maintain license authenticity and security.

  • Can I install the script on a friend's domain name?

    No. All scripts and applications must be installed only on domain names owned by the original purchaser. Licenses found in violation may be revoked, requiring the software to be uninstalled.

Purchasing & Delivery

  • Are purchases refundable?

    All sales are final. Refunds are only possible if a verified flaw in the coding prevents the product from working as described. We will review such issues thoroughly before determining the appropriate solution.

  • How will I receive my purchase?

    Once payment is confirmed, you will receive a download link. Delivery is usually immediate, though certain payment methods may cause slight delays.

  • What payment methods do you accept?

    We accept major credit and debit cards. Payments are processed securely through trusted third-party providers such as Stripe, PayPal, and others.

  • What should I do about billing disputes?

    If you have a billing concern or dispute, please contact our billing department using the website's contact form. We will review your inquiry and work to resolve the matter promptly.

Installation & Technical Support

  • Do you offer installation services?

    No, we do not provide installation services. However, every script and application includes a simple, step-by-step installation application. If you need assistance, our support team is available to answer questions.

  • What are the minimum system requirements?

    Minimum system requirements are listed on each product's detail page. Please review these carefully to ensure your hosting environment is compatible before purchase.

  • What if I have technical issues?

    If you experience technical problems, contact our support team using the contact form. Include as much detail as possible. Our team typically responds within 24 to 48 hours during business hours (GMT).

  • Do you support hosting or third-party software conflicts?

    We provide support for issues directly related to our scripts and applications. We are unable to assist with conflicts caused by third-party hosting, plugins, themes, or unrelated software.

Updates & Modifications

  • Are updates included?

    Yes. All script updates and bug fixes are included with your purchase. Standard security updates are always free to existing clients. Major updates or entirely new versions may require a separate purchase.

  • Who handles license verification?

    License verification and authorization are managed by installationkey.com, our trusted third-party partner. This ensures reliable and secure license management.

  • How do I recover lost license information?

    If you have misplaced your license details, visit installationkey.com to recover your license data quickly and easily.

Other Policies

  • What if I have other questions?

    For any other inquiries, please contact our sales or general support team. We are always happy to help and aim to respond as quickly as possible.

Need More Help?

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Documentation

Explore our detailed documentation for step-by-step guides and technical references.

View Docs

Contact Us

Have questions about products or sales? Our team is ready to help you.

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